hi, fot the last 12 hours i am unable to add any components on the composite area of your site. i get a gray box area that says ‘drag and drop’ but if i do it, either nothing happens or i get a message that says ‘opps! try again’.
Hey, is this issue still happening?
If so, please let us know which browser you’re using and whether you’re using a mobile device or computer.
Thanks!
yes, it is still occuring. i am using a Mac and safari browser
Unfortunately, circuito.io doesn’t run smoothly on Safari. We recommend using Chrome if you can.
Apologies for the inconvenience.
Anat from circuito.io
I can not add any components. On Windows 10, Tablet, v. 1603, using Chrome (64 bit) v. 71, when I attempt to drag a component, I am redirected back to the Home page every time.
Hey,
The app is best used on a PC or laptop. Unfortunately, we have some glitched on tablets. If tablet is your only option, you can try to click on the component and then click “add” in the pop-up instead of dragging and dropping.
Good luck,
Anat from circuito.io
Could you share a screenshot?
The components pane is hidden for screen width 990px or narrower. I don’t see a feature to open it on narrower screens and the code that modifies the DOM on resize isn’t making it easy for me to give you a script that would make it appear.
Your screenshot is 1440px wide. Could it be the screen resolution that makes the code think your 1440 is less than 990??
I could include some code to help you find the components, but the components collection is about 300kB and I’m not sure if there’s copyright on the data that I would be breaching if I made it available outside the circuito app. The best we can hope for is that the developers add a button to show the components panel on smaller screens.
Hi Bernhard! It must be because I cropped the image for internet privacy. I’ll try and go to the same page and screenshot it uncropped.
Hey,
I know it may be a bit obvious, but can you try clearing your browser cache or working from a different browser? I’m not able to reproduce this error on my end and I’d like to try and understand why it’s happening.
Thanks,
Anat from circuito.io
Sorry, as in cleaning browser cache works.
Awesome Sorry about the glitch, glad you got it to work.
We’re here if you need anything else.
Anat
Everything is ok back here but thanks!
Sincerely,
aidancuckoo.